Shipping & Returns

Shipping Policy

At Arlow, we carefully prepare every order to ensure your pieces arrive safely and in perfect condition.

Orders are processed within [5–8] business days after payment has been confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information whenever available.

Delivery times may vary depending on your location, shipping method, carrier delays, customs processing, or other circumstances beyond our control.

Please make sure your shipping information is correct before completing your purchase. Arlow is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

For international orders, customers may be responsible for applicable customs duties, taxes, or additional fees imposed by their country.

If you have any questions regarding your order or shipment, please contact our Customer Care team. We are always happy to help.

Return & Exchange Policy

We want you to love every Arlow piece you receive. If your purchase isn't quite right, we are happy to assist with returns or exchanges in accordance with the conditions below.

Items must be returned within [3] days of delivery and must be unworn, unused, unwashed, and in their original condition, with all original tags and packaging attached.

Items that show signs of wear, washing, damage, alteration, or use may not be eligible for a return or exchange.

To request a return or exchange, please contact our Customer Care team with your order number and the reason for your request. Our team will provide you with the necessary instructions.

Please note that certain items may be final sale and therefore not eligible for return or exchange. Personalized or custom-made pieces may also be non-returnable unless they arrive damaged or defective.

Once your return is received and inspected, we will notify you regarding the approval of your refund or exchange. Refunds will be issued to the original payment method.

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.